Best Tickets Frequently Asked Questions

Who is Best Tickets?
Best Tickets has been involved in the secondary ticket industry for more than two decades. Our number one goal is to provide our customers with superior customer service while helping them find the perfect ticket for their event of choice. We do all of this without applying service charges or hidden fees to your order.

Is this besttix.com?
Best Tickets operated online at the domain besttix.com for over 15 years before moving the site to besttickets.com.

How do I contact Best Tickets?
Many internet companies lack true customer service or live support. With Best Tickets customer service you only talk to real people from our offices in Texas; real fans that have been to sporting events, concerts, theater events and just about everything else. You can call us during normal business hours at 1.800.776.9488 or email us anytime at sales@besttickets.com. We will respond to all emails within 12 hours of receiving them.

How secure is my information?
Your information will never leave our servers. When checking out, you are using a secure server backed by GoDaddy, and your sensitive information is never passed along to any third party suppliers.

Where is Best Tickets located?
Best Tickets has offices in San Antonio and Austin. Please visit our locations page for more information.

What is the Best Tickets 100% Guarantee?
Our 100% protection guarantee ensures that you will:

  • Always receive real, authentic tickets.
  • Always receive your tickets on time.
  • Never encounter hidden fees or service charges during your order.
  • Never lose money on tickets for a show that was cancelled or rescheduled.


Where does Best Tickets get tickets?
The tickets listed on Best Tickets come from a network of trusted suppliers as well as from inventory Best Tickets owns itself. These suppliers are thoroughly screened for credibility before being allowed to post their inventory on our site.

Along with these suppliers, we purchase tickets from fans that aren't going to be able to use the tickets they purchased. Just like our suppliers, we screen these individuals and the tickets they sell in order to verify their authenticity.

Can Best Tickets help me get tickets for events not listed on BestTickets.com?
Yes. If you can't find the exact ticket you're looking for, please call us directly at 1.800.776.9488.

How are Best Tickets' tickets priced?
Tickets on Best Tickets are listed at market price. This means that tickets may fluctuate in price depending on the supply and demand of the market. The sellers (fans & suppliers) set the price of their tickets, and a small premium is applied by Best Tickets.

For this reason, most prices listed are above the face value, or the value printed on the ticket. Again, there are no hidden fees or service charges. The price you see stays the same from start to finish.

What forms of payment do you accept?
We accept all major credit cards including Visa, Discover, American Express, and MasterCard.

Do I have to pay sales tax?
Whether or not sales tax is applied to your purchase depends on local tax laws and the type of event you are purchasing tickets for.

What should I do if I receive an error when placing an order online?
Please call us or use our live chat service if you receive any errors when checking out. Please note that if you place an order correctly, you will receive a confirmation email.

Can I cancel my order?
All sales made through Best Tickets are final. Because of the changing market conditions and real time listings by our suppliers, we cannot offer refunds. If you feel that your situation warrants a refund, please contact us.

If the event is cancelled or rescheduled will I get a refund?
If your event is cancelled, you are guaranteed a full refund. If your event is rescheduled, your tickets will remain valid and no refund will be granted.

How can I track my order?
Your initial order confirmation will be followed by a second email that contains a full invoice and FedEx tracking number. To check on the status of your order, please log into your account page.

What should I do if there is something wrong with the tickets I received?
If there is a discrepancy between the tickets you ordered and the ones you received, the first thing you should do is reference the email confirmation you received when you placed your order. If the email indicates that a mistake was made, then contact Best Tickets right away and we'll take care of the problem.