Terms & Conditions


Best Tickets is an independent, privately owned ticket agency in the business of buying and selling tickets to all events. We are not affiliated with Ticketmaster, any box office, venue or promoter. We sell our tickets for more than the face value printed on the ticket. Our price is determined by supply and demand, the cost of obtaining the tickets, and the seat location. Please remember: if you choose to use our service, you will be paying a premium above the actual printed ticket price.

Placing Orders
All sales are final. Because ticket prices and availability are always changing, your order cannot be canceled and we do not offer refunds. If an event is cancelled, you will receive the amount you paid less any shipping charges. Tickets for a cancelled show must be returned to us before a refund can be applied. If the event is rescheduled, your original tickets will be valid for the new date. In rare cases where circumstances merit a refund, we will charge a 25% restocking fee. Because our ticket inventory is not in real time and includes other tickets not owned by us, you could order tickets online that are no longer available. In such cases, we will attempt to fill your order with comparable seats. This may include upgrading you to a better seat at no extra charge. If for any reason, we cannot fill your online order, the order will be rejected.

Payment
We accept all major credit cards, as well as payment by cash or money order. By entering your credit card information online or over the phone, you agree to the transaction and you authorize Best Tickets to charge your account. If you or someone acting on your behalf without your consent attempts to file a false charge back by claiming no knowledge of such transaction, we will report suspicious activity to the proper authorities.


The following information is required to place a credit card order:

  • Your name as it appears on the credit card.
  • The exact billing address of the credit card. (This is the address where your statement is sent).
  • Your day or evening phone number.

We charge a state sales tax on all Texas events as required by law.

Shipping
We ship our orders Federal Express. This way, we can track them. When placing your order, you have the option of two-day, overnight or priority overnight shipping. There is an extra charge for shipping. Many times, tickets you order are not even printed yet, so we ship them at a later date. Even though you may request two-day shipping when you place the order, the two-day shipping time begins when we receive the tickets. Best Tickets guarantees delivery of your tickets in a timely manner; however, with certain major events, delivery may be up to 24 hours prior to the event.

We do not refund shipping costs.


When you receive your tickets, keep them in a safe place. Tickets cannot be replaced if they are lost, stolen, or damaged. Please note that most tickets are printed on heat sensitive paper. Direct sunlight or heat can damage tickets and even make them unrecognizable. Protect your tickets as you would your money.

Contacting the Web Site
If you have any questions about the practices of this site or your dealings with this Web site, you can contact us at: sales@besttickets.com. Thank you for the opportunity to provide you the best service in the industry!